Question 1

How can I find nearby Relux charging stations?

Accepted Answer

Open the Relux app or website and use the map view. It shows real-time station availability, distance, and pricing based on your current location.

Question 2

Can I check charger availability before I travel?

Accepted Answer

Yes. Each station's status (Available, In Use, or Offline) updates in real time on the app, so you can plan your trip before arriving.

Question 3

Does Relux support both AC and DC charging?

Accepted Answer

Relux stations offer both AC (normal) and DC (fast) chargers depending on location. Charger type is listed on each station's detail page in the app.

Question 4

Can I search for charging stations along a highway route?

Accepted Answer

Yes. Enter your starting point and destination in the app's Route Search, and it will display all Relux stations along that route.

Question 5

How do I get directions to a charging station?

Accepted Answer

Select a station on the map and tap 'Get Directions.' This opens turn-by-turn navigation in your default maps app.

Question 6

What should I do if a station's location is incorrect on the app?

Accepted Answer

Use the 'Report an Issue' option on the station's detail page. Our team verifies and updates the location.

Question 7

Can I search for stations by city, area, or pincode?

Accepted Answer

Yes. The app's search bar accepts city names, localities, or pincodes and returns all stations in that area.

Question 8

How do I know if a new Relux station is opening near me?

Accepted Answer

Check the 'Coming Soon' section in the app for upcoming stations and their expected launch dates.

Question 9

What should I do if a listed station isn't working or is unreachable?

Accepted Answer

Report it via 'Report an Issue' on the station page, or contact Relux support directly for immediate assistance.

Question 10

Are Relux charging stations available for 2-wheelers?

Accepted Answer

No, Relux charging stations currently support 4-wheelers only. AC charging uses Type 2 connectors, and DC fast charging uses CCS2 connectors.

Question 11

How do I start a charging session?

Accepted Answer

Scan the QR code, select the charger from the app, tap RFID, or use AutoCharge.

Question 12

What is the tariff for charging?

Accepted Answer

Charged per unit (kWh), shown in the app before you start.

Question 13

How long does it take to fully charge my EV?

Accepted Answer

AC charging: 3–20 hours. DC fast charging: 80% in 20–60 minutes.

Question 14

What's the difference between AC and DC charging?

Accepted Answer

AC is slower, good for daily use. DC is fast, best for highway trips.

Question 15

Can I stop a session before it's complete?

Accepted Answer

Yes, stop anytime from the app. Billed only for units used.

Question 16

Where can I see how much I was charged?

Accepted Answer

Session summary in the app shows units, duration, and total amount.

Question 17

Does frequent fast charging harm my battery?

Accepted Answer

Occasional use is safe. Avoid charging to 100% often for best battery health.

Question 18

Can I monitor charging progress remotely?

Accepted Answer

Yes, the app shows live status and notifies you when done.

Question 19

Where can I download the Relux Electric app?

Accepted Answer

Available on the App Store and Google Play Store.

Question 20

How do I sign up?

Accepted Answer

1. Enter your mobile number and email address.
2. Complete OTP verification.
3. Add your vehicle details to your profile.

Question 21

How do I top up my Relux wallet?

Accepted Answer

1. Navigate to the Wallet option.
2. Enter the top-up amount.
3. Pay via UPI, Credit/Debit Cards, Net Banking, or external wallets.

Question 22

What payment options are available?

Accepted Answer

1. UPI
2. Credit/Debit Cards
3. Net Banking
4. In-App Wallet Credits

Question 23

Can multiple users log in to the same account?

Accepted Answer

Yes, multiple users can log in and start sessions simultaneously. The primary user can log out all devices via OTP authorization.

Question 24

How do I update my vehicle or profile details?

Accepted Answer

Go to your Profile section in the app and edit your vehicle or personal details anytime.

Question 25

How do I view my past charging session history?

Accepted Answer

Go to History in the app to see all past sessions with units consumed, duration, and amount billed.

Question 26

How do I log out from all devices?

Accepted Answer

Go to Profile settings and select 'Log out of all devices' verified via OTP.

Question 27

What is RFID, and how do I get one?

Accepted Answer

Order RFID through the app.

Question 28

How do I activate the RFID?

Accepted Answer

Once you receive the RFID, go to the RFID section in the app and assign it by scanning the QR code.

Question 29

How can I deactivate a lost or broken RFID?

Accepted Answer

Deactivate lost RFIDs from your app profile using OTP authorization. You can order a replacement via the app.

Question 30

What is AutoCharge?

Accepted Answer

AutoCharge allows you to start charging sessions automatically when you plug in, without needing to open the app or scan a QR code.

Question 31

How do I set up AutoCharge?

Accepted Answer

1. Go to the AutoCharge section in the app.
2. Register your vehicle's charging port.
3. Enable AutoCharge for automatic session initiation.

Question 32

Can I use RFID and AutoCharge on the same vehicle?

Accepted Answer

Yes, both can be set up together. Use whichever is more convenient at the time of charging.

Question 33

How long does it take for a new RFID to get delivered?

Accepted Answer

Delivery typically takes a few business days after ordering through the app. Exact timelines are shown at checkout.

Question 34

Is there a charge for ordering or replacing an RFID card?

Accepted Answer

A nominal fee may apply for ordering or replacing an RFID card. The exact amount is shown in the app before you confirm the order.

Question 35

How do I request a wallet balance refund?

Accepted Answer

Contact our support team with your registered mobile number and reason for refund. Our team will verify and process it.

Question 36

How long does a wallet refund take?

Accepted Answer

Wallet refunds are typically processed within 3–4 business days after verification.

Question 37

Can I transfer my wallet balance to another user?

Accepted Answer

No, wallet balances are non-transferable between accounts.

Question 38

What happens if my payment fails during wallet top-up?

Accepted Answer

If the amount is deducted but not credited to your wallet, it will be auto-reversed to your bank account, or refunded after verification by support.

Question 39

Is there a minimum or maximum wallet recharge amount?

Accepted Answer

Yes, minimum and maximum recharge limits apply and are shown on the top-up screen in the app.

Question 40

Will my wallet balance expire?

Accepted Answer

No, your wallet balance remains valid as long as your account is active.

Question 41

How do I get an invoice for my wallet recharge?

Accepted Answer

Go to 'Transaction History' in the app and download the invoice for any recharge.

Question 42

What should I do if my wallet balance isn't updated after payment?

Accepted Answer

Wait a few minutes and refresh the app. If the balance still doesn't reflect, contact support with your payment reference number.

Question 43

What franchise models and ROI are available?

Accepted Answer

30 kW to 360 kW options, ₹5L to ₹2Cr investment. ROI in 3 to 5 years.

Question 44

What are the Franchise payment terms?

Accepted Answer

100% advance via RTGS/bank transfer. Chargers sourced only through Relux, 2 year warranty included.

Question 45

How much space do I need for a Franchise station?

Accepted Answer

200 sq. ft for 30 kW, up to 5,000 to 100,000 sq. ft for a Mega Hub.

Question 46

Who owns the station under Zero Investment?

Accepted Answer

Relux owns 100% asset ownership. You provide the space only.

Question 47

How do I earn under Zero Investment?

Accepted Answer

Revenue sharing from every charging session, zero maintenance cost to you.

Question 48

What support does Relux give Zero Investment partners?

Accepted Answer

Full technical support and 24/7 monitoring — Relux handles it all.

Question 49

Franchise vs Zero Investment — what's the difference?

Accepted Answer

Franchise: you invest and own the station. Zero Investment: Relux owns and funds it, you just provide land.

Question 50

What locations work best for either model?

Accepted Answer

Highway frontage, hotel parking, malls — high footfall, high visibility spots.

Question 51

Can I charge my car, bus, or truck at Relux stations?

Accepted Answer

Yes, Relux supports cars, buses, trucks, and mini trucks — depending on the station's charging capacity.

Question 52

Why does my bus or truck take longer to charge than a car?

Accepted Answer

Bigger vehicles have bigger batteries, so they generally take longer to charge than cars, even at the same charger.

Question 53

Which station capacity should I choose for a bus or truck?

Accepted Answer

Higher-capacity stations like Super Hub (240 kW) or Mega Hub (360 kW) charge buses and trucks much faster than smaller stations.

Question 54

Is a 360 kW station really that much faster than a 60 kW one?

Accepted Answer

Yes. A car that takes about 1.5 hours at 60 kW can charge in 10–20 minutes at 360 kW. Buses, trucks, and mini trucks see similar improvements.

Question 55

Why is my vehicle taking so long to charge even at a fast station?

Accepted Answer

Charging time also depends on your vehicle's battery size — larger batteries take longer no matter how powerful the station is.

Question 56

How do I pick the right station for my vehicle before I go?

Accepted Answer

Check the station's charging capacity (kW) in the app first, since that determines how fast your vehicle will charge.

Question 57

My mini truck needs quick charging — which capacity should I go for?

Accepted Answer

120 kW and above works well — charging time drops from about 45 minutes to under 30 minutes as capacity increases.

Question 58

Do buses and trucks need a different type of station?

Accepted Answer

No, they charge at the same stations as other vehicles — but higher capacity ones (240 kW+) bring charging time down to under an hour, compared to several hours at lower capacity.

Question 59

How can I host an EV charging station on my land?

Accepted Answer

Apply through the Relux website or contact the business team. Relux assesses your site's feasibility and handles the full installation.

Question 60

Is there any cost to host a charging station at my location?

Accepted Answer

No, under the Zero Investment model, Relux funds and installs the entire station — 0% investment cost to you.

Question 61

How do I earn money by hosting a charging station?

Accepted Answer

Through a revenue-sharing model — you earn a share of the income generated from every charging session at your location.

Question 62

Who maintains the station after installation — me or Relux?

Accepted Answer

Relux handles all maintenance and technical support, so there's zero maintenance cost or effort on your part.

Question 63

What documents do I need to host a station?

Accepted Answer

Valid ownership or lease documents are required for site verification before onboarding.

Question 64

Will Relux monitor the station, or do I need to manage it myself?

Accepted Answer

Relux provides 24/7 monitoring and full technical support — you don't need to manage day-to-day operations.

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